KONE is a global leader in the lift and escalator industry, providing innovative and eco-efficient solutions for lifts, escalators, and automatic building doors. Our objective is to offer the best People Flow® experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably, and without waiting in buildings in an increasingly urbanizing world.
Role Overview
As a Collection Specialist, you will coordinate effectively between the retained finance organization and BPO partners to ensure seamless execution of credit management, collections, and dispute resolution processes. You will play a critical role in maintaining healthy cash flow and customer relationships through effective credit management and stakeholder coordination.
Key Responsibilities
Support Front Line (FL) teams in resolving complex and high-risk collection cases, providing guidance and escalation where required.
Perform end-to-end root cause analysis of disputes, identifying trends and implementing corrective actions to prevent recurrence.
Conduct in-person collection visits where required by local market practices and business needs.
Manage dispute routing for assigned retained accounts, ensuring timely allocation to the appropriate stakeholders.
Accurately record all invoice disputes within the collection and dispute management systems as they arise.
Initiate and actively monitor the dispute resolution workflow, following up with relevant business owners to ensure timely closure.
Apply defined collection strategies to assigned accounts, aligning actions with company policies and risk frameworks.
Conduct structured and professional collection calls, maintaining strong customer relationships while driving cash recovery.
Negotiate and secure payment commitments (Promises to Pay), ensuring accurate documentation and follow-up on agreed terms.
Collaborate closely with CS&A and inbound teams to ensure customer queries and disputes are resolved efficiently, enabling timely collections.
Requirements and Qualifications
3+ years of professional experience in an Accounts Receivable position.
Bachelor’s degree or Diploma in Finance or similar Credit Management field.
Experience in a related industry; experience in the elevator industry is an advantage.
Customer-centric approach, with experience conducting structured collection calls.
Proven ability to initiate and coordinate dispute management workflows.
Proficiency with ERP tools and MS Office is mandatory; SAP experience is highly advantageous.
Highly motivated, goal-oriented, diligent, and organized self-starter.
Strong analytical skills with the ability to interpret data to identify patterns.
Excellent English communication, presentation, and negotiation skills.
What We Offer
A dynamic team promoting a collaborative environment.
Total reward elements designed to engage and motivate employees.
Comprehensive learning and development programs covering various professional skills.
Regular feedback through performance discussions and individual development opportunities.
Mentoring and coaching programs within a value-based culture of sustainability and innovation.
Flexibility, trust, and respect within a successful global organization.
Interested and qualified candidates should apply online by visiting the KONE Corporation application page at https://www.myjobmag.co.ke/apply-now/1210226. This link redirects to the official Workday career portal for KONE Corporation.
