Chief of Staff

Role Overview

The Chief of Staff (CoS) serves as a strategic advisor, trusted thought partner, and force multiplier to the Group Managing Director (GMD), operating at the center of strategy, execution, stakeholder engagement, and organizational alignment. The role is responsible for translating the GMD’s vision into actionable priorities, driving delivery of high-impact, cross-functional initiatives, and ensuring the organization operates cohesively toward its strategic ambitions.

As an enterprise integrator and connector across teams, the CoS enables alignment, accelerates decision-making, and strengthens execution discipline across the Group. This includes orchestrating complex, cross-cutting initiatives, fostering collaboration across business units and geographies, and ensuring seamless follow-through on the GMD’s priorities. In a dynamic financial services landscape, the role plays a critical part in positioning the organization for the future by supporting digital transformation, AI enablement, and ecosystem partnerships that drive sustainable growth.

Key Responsibilities

• Translate the GMD's vision into actionable priorities and drive delivery of high-impact, cross-functional initiatives.
• Ensure the organization operates cohesively toward its strategic ambitions.
• Act as an enterprise integrator and connector across teams, enabling alignment and accelerating decision-making.
• Strengthen execution discipline across the Group.
• Orchestrate complex, cross-cutting initiatives and foster collaboration across business units and geographies.
• Ensure seamless follow-through on the GMD’s priorities.
• Support digital transformation, AI enablement, and ecosystem partnerships for sustainable growth and value creation.
• Identify patterns, improve organizational operations, and drive accountability.

Job Specifications

Academic Qualifications:

• Bachelor’s degree in Business, Finance, Economics, Technology, or a related field.
• MBA or relevant postgraduate qualification (preferred).
• Certifications such as PMP, CPA-K, Data Analytics, AI, Agile, Change Management (e.g., PROSCI), or Strategy Execution are an added advantage.

Experience and Skills:

• At least 10 years’ experience in strategy, transformation, consulting, or executive office roles, preferably within a large or similar-sized financial services organization.
• Deep understanding of banking, fintech, and digital financial ecosystems.
• Strong strategic and analytical thinking, with the ability to synthesize complex information and translate it into clear recommendations.
• Exceptional project management and execution skills, with a track record of owning multiple complex initiatives from concept through delivery.
• Comfort operating in ambiguity and balancing long-term thinking with hands-on execution.
• Strong interpersonal skills and emotional intelligence, with the ability to build trust and influence across all levels.
• A systems-oriented, ownership-driven mindset with the ability to handle sensitive matters with discretion.
• Experience supporting organizational growth, scale, or periods of significant change.
• Exposure to multi-market or regional operations is an advantage.

How to Apply

Interested and qualified candidates should apply online through the NCBA Group career portal on SuccessFactors. Use the following link to access the application: NCBA Group Career Portal.