Bartender

Job Purpose

To prepare and serve alcoholic and non-alcoholic beverages while delivering exceptional customer service, maintaining beverage quality standards and ensuring efficient bar operations.

Key Duties and Responsibilities

• Prepare and serve beverages according to approved recipes and standards.
• Maintain cleanliness and organization of the bar area.
• Monitor beverage inventory and report stock shortages.
• Ensure responsible service of alcoholic beverages.
• Receive customer orders and process payments.
• Promote beverage specials and upsell menu items.
• Maintain accurate sales and inventory records.
• Ensure compliance with food safety and liquor licensing regulations.
• Clean and maintain bar equipment and utensils.
• Handle guest enquiries and complaints professionally.
• Perform daily opening and closing procedures.
• Perform any other duties as may be assigned by the Restaurant Supervisor or Food & Beverage Manager.

Key Performance Indicators (KPIs)

• Beverage sales performance.
• Guest satisfaction ratings.
• Beverage quality consistency.
• Inventory variance.
• Compliance with liquor licensing regulations.
• Accuracy of POS transactions.
• Cleanliness of the bar area.
• Upselling performance.

Education, Skills and Experience

• Certificate or Diploma in Food and Beverage Service, Hospitality Management or a related field from a recognized institution.
• Minimum of two (2) years' relevant experience as a Bartender, preferably in the hospitality industry.
• Knowledge of beverage preparation, mixology and responsible alcohol service.
• Ability to operate Point of Sale (POS) systems.