Morsan HR Consulting is seeking a qualified and dynamic Barista cum Waiter/Waitress to join their team in Nairobi. The ideal candidate will welcome customers, prepare high-quality beverages, take orders, and ensure exceptional dining and service experiences.
Key Responsibilities
- Welcome customers warmly and provide prompt and professional service.
- Present menus and explain available meals, beverages, daily specials, and promotions.
- Take accurate food and beverage orders and communicate them promptly to the kitchen.
- Prepare and serve coffee, tea, hot chocolate, juices, smoothies, milkshakes, and other beverages.
- Operate coffee machines, grinders, blenders, and other beverage equipment correctly.
- Ensure all beverages are prepared consistently and presented according to restaurant standards.
- Serve food and drinks promptly while observing proper table service procedures.
- Check on customers during service and attend to additional requests.
- Handle customer enquiries, feedback, and complaints professionally, escalating serious concerns to the Restaurant Manager.
- Recommend suitable menu items and upsell beverages, desserts, side dishes, and meal combinations.
- Process customer orders, bills, and payments accurately using the approved point-of-sale system.
- Clear and reset tables and keep dining areas neat and ready for incoming customers.
- Maintain cleanliness of the coffee station, tables, service counters, equipment, and utensils.
- Monitor beverage ingredients and service supplies and report low stock levels promptly.
- Record and report breakages, malfunctions, and damaged items promptly.
- Assist with opening and closing duties, including setting up and cleaning service areas.
- Support takeaway, delivery, event, and catering orders where required.
- Assist with setting up and serving customers during outdoor and off-site catering events.
- Follow food safety, hygiene, grooming, and workplace safety standards.
- Work closely with kitchen, cashier, bar, and service staff to ensure smooth service delivery.
Qualifications and Skills
- Certification in Barista Training, Food and Beverage Service, Hospitality, or a related field is preferred.
- At least 2 years of experience as a barista.
- Knowledge of coffee preparation, beverage service, and table service.
- Strong customer service, communication, and upselling skills.
- Ability to operate coffee equipment and point-of-sale systems.
- Honest, reliable, well-groomed, and able to work effectively in a team.
- Ability to remain calm and professional during busy service periods.
- Ability to work productively both independently and as a team.
- Must be physically fit and able to stand for long hours.
- Willingness to work extended shifts, evenings, weekends, and public holidays.
- Must be comfortable working in banqueting, outdoor, and outside catering setups.
- Must be able to carry catering supplies when supporting outside catering setups.
- Must be ready to attend a physical and practical expertise test interview on Barista and waiter/waitressing skills.
How to Apply
Interested and qualified candidates should apply online by visiting Morsan HR Consulting Application Page.
