Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
Java House is seeking a dedicated and passionate Barista to join the team in Kisii. The role involves preparing and serving handcrafted hot and cold beverages, providing exceptional customer service, and maintaining standard operating procedures for counter cleanliness, hygiene, and inventory management.
Key Duties and Responsibilities
Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages.
Handle customer interactions at various levels of customer touch points.
Consistently follow set Standard Operating Procedures (S.O.Ps) during beverage production.
Advise the Barista in charge regarding stock levels.
Maintain a clean, tidy, and operational counter at all times.
Assist the Barista in charge in running the barista counter.
Perform daily stock takes of counter products at the end of each shift.
Collaborate with team members to ensure a positive customer experience.
Ensure sufficient supply of products for sale at the counter through adequate backups.
Ensure all takeaway and dine-in orders are dispensed promptly according to order dockets.
Arrange the pastry case and keep it clean.
Reconfirm orders on Vuka.
Control wastage.
Ensure sufficient change is available at all times.
Maintain shift float money and prevent shortages.
Timely closure of counter variances.
Take proper care of counter machines.
Ensure countable daily stock is conducted accurately.
Carry out any other tasks as instructed by superiors.
Key Performance Indicators (KPIs)
Strictly follow recipes and S.O.Ps for beverage production and portion sizes.
Adhere consistently to counter cleanliness and hygiene S.O.Ps.
Ensure pastry display, merchandise display, takeaway station, and condiment organizers are clean and properly stocked.
Neatly arrange crockery and cutlery and ensure chilled glasses are sparkling clean.
Maintain accurate stock records at the assigned station and advise the Barista in charge when stock falls below reorder levels.
Demonstrate comprehensive menu and product knowledge.
Qualifications & Competencies
BA/BSc/HND qualification.
In-house training in baristaring and service.
Ability to think quickly and make decisions under pressure.
Strong interpersonal and problem-solving abilities.
Highly responsible and reliable.
Ability to work cohesively as part of a team.
Excellent customer care technique and application.
