National Bank of Kenya is seeking a Bancassurance Officer for the Eastern Region. The successful candidate will be responsible for driving insurance sales, revenue growth, and portfolio quality within the Retail Banking segment. The role focuses on leveraging the bank’s retail customer base, branch network, and frontline staff to distribute insurance products, deepen client relationships, and deliver exceptional customer experience while ensuring compliance with regulatory requirements.
Key Responsibilities
Sales Drive: Drive insurance uptake across the cluster through branch activations, targeted sales campaigns, and strong customer engagement, ensuring sales teams maximize cross‑selling and upselling opportunities.
Portfolio Management: Manage and grow the existing bancassurance portfolio within the assigned cluster by strengthening customer relationships, deepening product penetration, retention and driving sustainable revenue growth.
Team Support: Coach and support Bancassurance Sales Representatives in needs analysis, solution‑based selling, customer education, and effective issue resolution, fostering a customer‑centric culture.
Target Achievement: Support the achievement of life, general insurance, and bank product targets in the assigned cluster by working closely with branch teams.
Training: Train and mentor branch staff and sales teams on insurance products, sales techniques, and compliance requirements.
Performance Analysis: Track, evaluate, and interpret the cluster’s insurance portfolio performance, including sales, renewals, claims, lapses, and risk indicators; provide actionable recommendations.
Retention Strategies: Implement proactive customer engagement and retention strategies in collaboration with the Regional Sales Manager and Head Office team.
Compliance: Ensure full compliance with IRA, CBK, AML, KYC, data protection requirements, and internal policies by maintaining proper documentation and adhering to operational standards.
Stakeholder Collaboration: Collaborate with all Regional and Bank stakeholders including Regional & Branch leadership, business leaders, operations, marketing, and compliance.
Skills & Experience Requirements
Bachelor’s degree in Insurance, Business, Actuarial Science or related field.
Professional certification in insurance (COP or ECOP) is mandatory.
At least 3 years of continuous experience in Bancassurance sales within a retail banking environment.
Experience working with cross‑functional teams such as operations, credit, marketing, and branch leadership.
