Role Overview
The Bancassurance Officer is responsible for driving insurance sales, revenue growth, and portfolio quality within the Retail Banking segment in the Coast cluster. The role focuses on leveraging the bank’s retail customer base, branch network, and frontline staff to distribute insurance products, deepen client relationships, and deliver exceptional customer experience while ensuring compliance with regulatory requirements.
Key Responsibilities
- Sales Drive: Promote insurance uptake across the cluster through branch activations, targeted sales campaigns, and strong customer engagement, ensuring sales teams maximize cross-selling and upselling opportunities.
- Portfolio Management: Manage and grow the existing bancassurance portfolio within the assigned cluster by strengthening customer relationships, deepening product penetration, retention, and driving sustainable revenue growth.
- Coaching & Support: Mentor Bancassurance Sales Representatives in needs analysis, solution-based selling, customer education, and effective issue resolution to foster a customer-centric culture.
- Target Achievement: Support the achievement of life, general insurance, and bank product targets in the assigned cluster by working closely with branch teams.
- Training: Train and mentor branch staff and sales teams on insurance products, sales techniques, and compliance requirements, providing updates on product changes and regulatory developments.
- Performance Analysis: Track, evaluate, and interpret the cluster’s insurance portfolio performance, including sales, renewals, claims, lapses, and risk indicators, and provide actionable recommendations.
- Retention Strategy: Implement proactive customer engagement and retention strategies in collaboration with the Regional Sales Manager and Head Office team to drive renewals.
- Compliance: Ensure full compliance with IRA, CBK, AML, KYC, and data protection requirements by maintaining proper documentation and adhering to operational standards.
- Stakeholder Collaboration: Work with Regional and Branch leadership, business leaders, operations, marketing, and compliance to support business growth.
Requirements and Qualifications
- Bachelor’s degree in Insurance, Business, Actuarial Science, or a related field.
- Mandatory professional certification in insurance (COP or ECOP).
- At least 3 years of continuous experience in Bancassurance sales within a retail banking environment.
- Proven experience working with cross-functional teams such as operations, credit, marketing, and branch leadership.
How to Apply
- Complete the online application form: NBK BANCASSURANCE INTERMEDIARY JOB APPLICATION.
- Submit your CV along with an application letter to: Bancarecruitment@nationalbank.co.ke.
- Applications must be submitted by Monday, 9th March 2026.
