The Associate - Teller at I&M Bank (OCT Branch) is responsible for handling daily customer banking transactions accurately and efficiently, adhering to bank policies, answering customer inquiries, and promoting bank products and services.
Key Responsibilities
Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
Receive outward cheques, VAT, and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
Carry out daily call backs and filing: Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
Cross-sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits.
Requirements & Qualifications
Academic Qualifications: Bachelor’s Degree in Business, Banking, or a related field.
Work Experience: At least one (1) year of relevant experience in a similar role in a similar-sized organization.
Skills: Excellent communication and interpersonal skills.
Language: Ability to speak Chinese language.
How to Apply
Interested and qualified candidates should apply online by visiting I&M Bank Career Portal.
