I&M Bank is seeking a qualified Associate – Teller for its Garissa Branch. The position involves processing frontline customer transactions accurately and efficiently, delivering high-quality customer service, and ensuring compliance with operational controls and banking policies.
Key Responsibilities
Process Customer Transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
Process In-House Cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
Receive Outward Cheques, VAT, and PAYE Payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
Carry Out Daily Callbacks and Filing: Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
Cross-Sell the Bank’s Products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
Handle Customer Enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits.
Qualifications & Requirements
Bachelor's degree (BA/BSc) or Higher National Diploma (HND) from a recognized institution.
How to Apply
Interested and qualified candidates should apply online via the official portal at I&M Bank Application Portal.
