Assistant Manager – Banking Operations

Our client, a reputable and regulated financial services institution, is seeking to recruit a highly analytical and results-oriented Assistant Manager – Banking Operations to support operational excellence, transactional banking oversight, digital banking operations, and internal controls management.

Key Responsibilities

• Operational Strategy: Support the implementation of banking operations strategies and operational excellence initiatives across the organization.
• Team Leadership: Supervise and coordinate operational teams including customer service, internal controls, cash management, and transactional banking functions. Coach, mentor, and support operations staff through training and performance improvement initiatives.
• Transaction Oversight: Review, authorize, and monitor operational transactions including refunds, payrolls, transfers, account reactivations, and digital banking transactions, ensuring accuracy and compliance with internal procedures.
• Reconciliation & Reporting: Coordinate reconciliation of suspense accounts, invalid accounts, and operational exceptions. Prepare operational performance reports, departmental updates, and management reports.
• Process Improvement: Support operational process reviews and recommend automation and process improvement initiatives. Monitor branch operations and enforce standardization of operational procedures across branches.
• Digital Banking Management: Oversee digital banking operations including ATM cards, mobile banking, third-party agents, agency banking, and alternative banking channels. Monitor digital banking activity and transaction trends to identify risks and business opportunities.
• Compliance & Risk: Ensure compliance with AML, KYC, operational risk management, and regulatory reporting requirements. Coordinate audit issue resolution and support business continuity planning.
• Customer Service Excellence: Monitor operational SLAs and ensure prompt resolution of customer service issues and operational bottlenecks.
• Business Growth Support: Support growth of deposits, customer accounts, and non-funded income through operational efficiency initiatives.
• System Administration: Coordinate user access controls and support digital banking systems administration processes.

Qualifications & Requirements

• Education: Bachelor’s Degree in Business Administration, Banking, Finance, Commerce, Accounting, ICT, Risk Management, or a related field.
• Experience: Minimum of 3 years’ supervisory experience within banking operations or financial services operations.
• Sector Knowledge: Experience in banking, microfinance, SACCO, or the financial services sector is highly preferred.
• Certifications: Professional certification in Banking Operations, Customer Service, Risk Management, or Process Improvement will be an added advantage.
• Technical Skills: Proficiency in core banking systems, digital banking platforms, and Microsoft Office applications.
• Regulatory Knowledge: Strong understanding of AML, KYC, operational risk management, and regulatory compliance requirements.
• Leadership: Proven experience in operational process improvement and team supervision.
• Soft Skills: Strong analytical, communication, leadership, and problem-solving skills, with the ability to meet strict deadlines.

How to Apply

Interested and qualified candidates are encouraged to apply by visiting the official application link or the company website at www.amsol.africa. Ensure your application is submitted by the deadline of June 13, 2026.