Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Our client, a prestigious hotel, is seeking a polished and service-driven Waiter to deliver an exceptional dining experience to guests. The successful candidate will be responsible for providing attentive, professional, and personalized service while upholding the hotel’s brand standards and enhancing guest satisfaction.
Core Duties and Responsibilities
Warmly welcome guests and respond promptly to inquiries and special requests.
Accurately take orders and ensure timely delivery of food and beverages.
Maintain cleanliness of all work areas and equipment, ensuring proper storage and care.
Present menu explanations confidently and provide knowledgeable recommendations, including pairings.
Maintain immaculate table setups (cutlery polishing, linen care, floral arrangements).
Ensure immaculate station upkeep throughout service.
Coordinate seamlessly with kitchen, bar, and other relevant departments.
Assist with guest queries and requests efficiently.
Upselling and cross-selling while maintaining a high standard of service.
Billing: present bills to customers and ensure settlement in accordance with hotel procedures.
Set up the restaurant before and after service as per set brand standards.
Ensure proper service of food and beverages as per set brand standards.
Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
Ensure any complaint is addressed or escalated to the relevant authority.
Professionally resolve service recoveries when needed.
Support continuous improvement by gathering and relaying guest feedback.
Perform any other duties as delegated.
Job Specifications and Qualifications
Diploma in Hospitality management, Food and Beverage Service or a related field.
At least 2 years of similar experience in service in a busy high-end restaurant.
Proficiency in hotel management software.
Key Competencies
Commitment to professional values and integrity.
Strong interpersonal and communication skills.
Excellent problem-solving abilities.
Strong customer-focused approach.
Adaptable to working in various shifts.
Professional grooming and etiquette.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email. You can also apply online through the official portal at https://www.myjobmag.co.ke/job-application/1163580.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email. Alternatively, candidates can apply via the application portal at https://www.myjobmag.co.ke/job-application/1163580.
