Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
Accor is seeking a Front Office Manager to lead, supervise, and motivate the front office team across properties. The role involves ensuring smooth guest experiences from check-in to check-out, maintaining high service standards, and optimizing room revenue.
Responsibilities
Lead, supervise, and motivate the front office team across both properties.
Ensure smooth and efficient check-in and check-out processes for all guests.
Maintain high standards of guest service, anticipating guest needs and resolving issues promptly.
Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences.
Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue.
Train, mentor, and develop front office staff according to Accor brand standards and hotel policies.
Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics.
Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention.
Enforce compliance with hotel policies, safety, and security standards.
Oversee guest billing, cash handling, and financial transactions at the front desk.
Implement and maintain operational procedures and service standards for both brands.
Address and resolve guest complaints or special requests with professionalism and efficiency.
Collaborate with sales and marketing teams for VIP arrivals, group bookings, and special events.
Ensure all technology systems (PMS, phone systems, online check-in, etc.) are functioning and staff are trained to use them.
Requirements
Degree in Hospitality Management or related field preferred.
Proven experience in front office management, preferably in upscale or dual-branded hotels.
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Knowledge of property management systems (PMS) and hotel software.
Ability to handle guest complaints professionally and efficiently.
Strong organizational and problem-solving skills.
Knowledge of Accor brand standards is an advantage.
