Waiter

Core Duties and Responsibilities

• Warmly welcome guests and respond promptly to inquiries and special requests.
• Accurately take orders and ensure timely delivery of food and beverages.
• Maintain cleanliness of all work areas and equipment, including proper storage and care.
• Present menu explanations confidently and provide knowledgeable recommendations, including pairings.
• Maintain immaculate table setups (cutlery polishing, linen care, floral arrangements).
• Ensure immaculate station upkeep throughout service.
• Coordinate seamlessly with kitchen, bar, and other relevant departments.
• Assist with guest queries and requests efficiently.
• Upselling and cross-selling while maintaining a high standard of service.
• Billing: present bills to customers and ensure settlement in accordance with hotel procedures.
• Setting up the restaurant before and after service as per set brand standards.
• Responsible for service of food and beverages as per set brand standards.
• Promote beverage sales.
• Ensure proper sequence of courses or changes in accompaniment are clearly communicated to the kitchen.
• Ensure any complaint is addressed or escalated to the relevant authority.
• Professionally resolve service recoveries when needed.
• Support continuous improvement by gathering and relaying guest feedback.

Job Specifications and Qualifications

• Diploma in Hospitality management, Food and Beverage Service, or a related field.
• At least 2 years of similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

Key Competencies

• Commitment to professional values and integrity.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Strong customer-focused approach.
• Adaptable to working in various shifts.
• Professional grooming and etiquette.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email.