Travel Agent

Key Responsibilities

Sales Generation & Prospecting

• Proactively identify and reach out to potential customers through various channels, including cold calling, email campaigns, social media outreach, and networking events.
• Develop and maintain a robust pipeline of leads, nurturing relationships, and guiding prospects through the sales process from initial contact to conversion.
• Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.
• Tailor product recommendations and present compelling solutions that align with customers' interests, preferences, and budgetary considerations.
• Actively promote and sell travel packages, flights, and special offers.

Customer Relationships and Account Management

• Build and maintain strong relationships with both flight and holiday package customers, serving as their trusted advisor for all travel needs.
• Proactively engage with clients to anticipate evolving preferences, identifying cross-selling and upselling opportunities (e.g., upgrades, add-ons, premium services).
• Advise clients on travel requirements (visas, passports, insurance, health protocols) and provide timely updates on changes affecting air travel and holiday destinations.
• Manage bookings end-to-end, liaising with airlines, hotels, resorts, and tour operators to ensure accurate itineraries, routing, and schedules.
• Provide seamless support for reservations, check-ins, payments, and post-booking assistance.
• Draft quotations and ensure timely, accurate billing for individual, group, and corporate travel.

Operational & Business Support

• Liaise with suppliers and negotiate contracts to secure preferred rates and added value.
• Curate and design holiday packages (local and international) tailored to market demand and seasonal opportunities.
• Upload, update, and maintain holiday packages and flight deals on the Ticketsasa website.
• Collaborate with the marketing team to design and execute compelling promotions.
• Actively seek and utilize client feedback to enhance package content, pricing, and overall service delivery.

Requirements

• At least 3 years of proven working experience as a tours and travel consultant.
• A Degree in hospitality, travel, tourism, or a related field.
• Must possess a valid IATA diploma.
• Proficiency and experience with Sales, CRM, and Travelport (Galileo).
• Proven track record in sales generation for both flights and holiday packages.

How to Apply

Interested and qualified candidates should apply online via the Pesapal career portal. Use the following link to access the application page: Apply for Travel Agent at Pesapal.