M-KOPA is seeking Telesales Representatives for its eMobility division based in Kitengela. The primary focus of this role is to drive sales conversions for M-KOPA Mobility products, including motorbikes, by reaching out to prospective and existing customers through call center operations.
Key Responsibilities
Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes.
Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs.
Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms.
Meeting and exceeding conversion and sales targets while maintaining high conversation quality.
Ensuring all calls comply with established quality standards, call scripts, and compliance guidelines.
Maintaining talk time benchmarks to drive productivity and efficient use of calling hours.
Identifying and escalating customer concerns or objections to ensure timely resolution.
Expertise & Qualifications
Qualification: BA/BSc/HND degree.
Prior call centre or BPO experience.
Strong sales, communication, and persuasion skills.
A results-oriented, self-driven approach with the ability to multitask.
Comfort working with CRM systems.
Working knowledge of Excel and other Microsoft tools.
