M-KOPA's mission is to make high quality energy affordable to everyone. M-KOPA has connected more than 400,000 homes in Kenya, Tanzania, and Uganda to solar power, with over 550 new homes being added every day.
M-KOPA is seeking Telesales Representatives for their eMobility division in Nairobi. In this role, you will be responsible for initiating outbound calls to prospective customers, pitching eMobility products including motorbikes, cross-selling to existing customers, and driving sales closure while maintaining high quality standards.
Key Responsibilities
Initiate outbound calls to prospective customers and pitch M-KOPA Mobility products including motorbikes.
Engage existing M-KOPA customers to cross-sell additional products tailored to their needs.
Follow up on customer commitments to ensure successful sales closure and fulfillment of agreed terms.
Meet and exceed conversion and sales targets while maintaining high conversation quality.
Ensure all calls comply with established quality standards, call scripts, and compliance guidelines.
Maintain talk time benchmarks to drive productivity and efficient use of calling hours.
Identify and escalate customer concerns or objections to ensure timely resolution.
Requirements and Qualifications
Educational Qualification: BA/BSc/HND.
Prior call centre or BPO experience.
Strong sales, communication, and persuasion skills.
A results-oriented, self-driven approach with the ability to multitask.
Comfort working with CRM systems.
Working knowledge of Excel and other Microsoft tools.
