Choice Microfinance Bank is a community based microfinance bank headquartered in Rongai, Kajiado County, Kenya. We offer a full range of Microfinance banking and financial services.
Role Description
This is a full-time, on-site role for a Telesales Representative based in Nairobi. The Telesales Representative will be responsible for reaching out to potential customers to promote and sell the bank's financial solutions. Key responsibilities include engaging with customers, answering inquiries, providing exceptional customer support, and achieving sales targets. Additionally, the role involves maintaining call records, resolving customer concerns, and collaborating with the sales team to optimize results.
Responsibilities
Reach out to potential customers to promote and sell the bank's financial solutions
Engage with customers and answer inquiries professionally
Provide exceptional customer support
Meet established sales targets consistently
Maintain precise records of client calls and outcomes
Resolve customer concerns and collaborate with the sales team to optimize results
Qualifications and Requirements
Bachelor’s degree or diploma in Business, Marketing, or a related field is preferred
Experience in telesales or banking is a plus
Strong Communication and Customer Service skills to effectively engage with customers
Proficiency in Customer Support and Sales to address inquiries and achieve sales objectives
Ability to assist in Training to support team members and enhance services
Goal-oriented mindset with excellent problem-solving abilities
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