Progressive Credit carefully assesses our customers’ needs and designs innovative products and services that are timely delivered to their delight. We are in a constant search of our customer delight in every aspect of their lives. Innovation in products and services is a basic ingredient, and we believe that service delivery can be continuously improved.
We are looking for a dynamic and result-oriented Team Leader to join our team in Ruaka.
Key Responsibilities
Sales Targets: Achieve monthly sales targets and bring in new customers.
Portfolio Quality: Ensure a high level of quality loans are referred to the business.
Loan Recovery: Provide support in the recovery of facilities referred by yourself and the team.
Customer Service: Ensure zero tolerance for customer complaints, both internal and external.
Confidentiality: Maintain high levels of confidentiality of customers' information.
Relationship Management: Deliver good service on customer service relationships.
Qualifications & Requirements
Education: Diploma/Degree in Sales and Marketing or any Business-related course.
Industry Experience: A practical working experience in a Microfinance Institution (MFI).
Leadership Experience: At least 4 years of experience as a Team Leader or Branch Manager.
How to Apply
Please send your application letter and CV via email to careers@progressivecr.com by 15 Jun 2026.
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