Telesales Personnel at Morsan HR Consulting

Outbound Engagement: Make outbound calls to prospective and existing customers to promote products and services.
Lead Management: Generate, qualify, and convert leads into sales opportunities; identify upselling and cross-selling opportunities.
Customer Communication: Explain product features, benefits, and pricing clearly to customers; follow up on inquiries and maintain consistent communication.
Sales Performance: Meet or exceed daily, weekly, and monthly sales targets.
Record Keeping: Maintain accurate and up-to-date records of calls, interactions, and sales outcomes in the CRM system.
Conflict Resolution: Handle customer objections and complaints professionally and escalate where necessary.
Relationship Building: Build and maintain strong, long-term customer relationships.
Market Feedback: Provide regular feedback on customer needs and market trends to the sales team and supervisors.

Our client is seeking a motivated and results-oriented Telesales Personnel to support sales growth through outbound calling and customer engagement. The role involves generating leads, converting prospects into customers, maintaining accurate sales records, and achieving set sales targets while delivering excellent customer service. This is a remote-friendly position based in Nairobi.