Our client is seeking a motivated and results-oriented Telesales Personnel to support sales growth through outbound calling and customer engagement. The role involves generating leads, converting prospects into customers, maintaining accurate sales records, and achieving set sales targets while delivering excellent customer service. This is a remote-friendly position based in Nairobi.
Key Responsibilities
Outbound Engagement: Make outbound calls to prospective and existing customers to promote products and services.
Lead Management: Generate, qualify, and convert leads into sales opportunities; identify upselling and cross-selling opportunities.
Customer Communication: Explain product features, benefits, and pricing clearly to customers; follow up on inquiries and maintain consistent communication.
Sales Performance: Meet or exceed daily, weekly, and monthly sales targets.
Record Keeping: Maintain accurate and up-to-date records of calls, interactions, and sales outcomes in the CRM system.
Conflict Resolution: Handle customer objections and complaints professionally and escalate where necessary.
Relationship Building: Build and maintain strong, long-term customer relationships.
Market Feedback: Provide regular feedback on customer needs and market trends to the sales team and supervisors.
Qualifications, Experience & Skills
Education: Bachelor’s Degree or a Diploma in Sales, Marketing, Business, or a related field.
Experience: At least 2-3 years’ experience in telesales, call center, or customer service is an added advantage.
Communication: Excellent verbal communication and persuasion skills.
Negotiation: Strong negotiation and closing ability.
Attributes: Self-motivated, target-driven, and resilient.
Technical Skills: Basic computer skills and familiarity with CRM systems.
How to Apply
Interested and qualified candidates should apply online via the application portal. Ensure you have your CV and cover letter ready for submission. Apply through the link provided below:
Apply Online Here
How to Apply
Interested and qualified? Go to Morsan HR Consulting on MyJobMag to apply. You will be redirected to the application portal on morsanhr.co.ke.