Tele- Collections Intern- Gatundu

Role Overview

In this role, you will be expected to support the collections department by managing client accounts and facilitating payment processes. You will join an environment where growth, innovation, and impact matter, providing you with a platform to develop your professional skills in the financial services industry.

Responsibilities

• Conduct outbound calls to clients regarding outstanding payments and debt collection.
• Negotiate repayment plans and provide professional advice to clients on their financial obligations.
• Maintain high attention to detail and accuracy in record-keeping and data entry.
• Work both independently and as part of a team to meet targets.
• Handle confidential client information with high integrity.
• Utilize Microsoft Office tools (Excel, Word, and Outlook) for reporting and communication.
• Provide excellent customer service and maintain a professional phone presence at all times.

Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Excellent communication and interpersonal skills with a professional phone presence.
• Ability to work both independently and as part of a team.
• Basic knowledge of debt collection processes and customer service principles.
• High attention to detail and accuracy in record-keeping.
• Ability to handle confidential information with integrity.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Prior experience in customer service, call center, or debt collections is an added advantage.

How to Apply

To be considered, send your CV, Cover letter, and passport photo to: hr@edenbridgecapital.co.ke. Indicate the job title in the subject and include the location (Gatundu) fulfillment center in your application. The deadline for application is 12th April 2026.