Technical Support Operator - Coastal Region - Ukunda

Key Responsibilities

• Motorcycle Inspections after Repossession: Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies; compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.
• Car Valuations and Inspections: Evaluate the value of cars using industry-standard valuation techniques and tools considering make, model, year, condition, mileage, and market trends.
• GPS Tracker & SIM Card Installation: Install GPS trackers and SIM cards on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan; ensure proper functionality adhering to guidelines.
• Motorcycle Repairs: Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition; collaborate with repair teams to address technical issues.
• Client Assistance during Loan Application: Offer technical guidance and support to clients throughout the loan application process and address client inquiries regarding technical aspects.
• Documentation and Reporting: Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed; generate comprehensive reports for compliance and internal use.
• Quality Assurance & Compliance: Uphold high standards of quality and accuracy; adhere to company policies, industry regulations, and safety protocols.
• Inspection and Diagnosis: Conduct holistic assessments of vehicle conditions (visual check, driving test, warning lights, smoke, etc.); identify and report fraudulent vehicles (tampered or wrong chassis).

Qualifications & Requirements

• Diploma or Degree in Engineering or a related field.
• Minimum of 2 years of previous relevant experience.
• Fluent in English and Swahili.
• In-depth knowledge of the Kenyan car market (e.g., model features, vehicle technical structure).
• High sense of responsibility, preciseness, and ability to plan and set priorities.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Valid BCE Category Driver's Licence.

Benefits & Culture

• Friendly and dynamic work environment.
• Health insurance and pension scheme (after probation period).
• Performance bonuses, awards, and team events.
• Continuous professional development and training opportunities.

How to Apply

Interested and qualified candidates should apply online via Mogo Finance on talent.sage.hr.