Technical Support Operator - Coastal Region - Mariakani

Motorcycle Inspections after Repossession:

• Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
• Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

Car Valuations and Inspections:

• Evaluate the value of cars using industry-standard valuation techniques and tools.
• Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.

GPS Tracker Installation:

• Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
• Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.

SIM Card Installation:

• Install SIM cards to the GPS devices.

Motorcycle Repairs:

• Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
• Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.

Client Assistance during Loan Application:

• Offer technical guidance and support to clients throughout the loan application process.
• Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.

Documentation and Reporting:

• Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
• Generate comprehensive reports and documentation for internal use and compliance purposes.

Quality Assurance:

• Uphold high standards of quality and accuracy in all technical tasks performed.
• Continuously monitor and assess processes to identify opportunities for improvement.

Customer Relations:

• Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
• Ensure a customer-centric approach throughout interactions.

Compliance and Safety:

• Adhere to company policies, industry regulations, and safety protocols in all tasks.
• Prioritize safety during installations, repairs, and inspections.

Inspection and Diagnosis:

• Conduct a holistic assessment of the condition of the vehicle, including visual checks of problem areas, driving tests, warning lights, smoke, etc.
• Identify and report fraudulent cars (e.g., tampered chassis, wrong chassis).

Qualifications & Requirements

• Diploma or Degree in Engineering or related field.
• 2 years of previous experience.
• Fluent in English and Swahili.
• Knowledge of the Kenyan car market (e.g., model features, vehicle technical structure).
• High sense of responsibility, preciseness, ability to plan and set priorities.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Driver’s Licence - BCE category.

Benefits & Culture

• Feel Good: A friendly and dynamic work environment, health insurance, and pension scheme (after probation period), plus active social life and events.
• Win: Fast results without bureaucracy, bonuses and awards, and victory celebrations.
• Grow: Work with an intelligent team, established feedback culture, and continuous training opportunities.

How to Apply

Interested and qualified candidates should apply online via Mogo Finance on talent.sage.hr.