Technical Support Operator - Coastal Region - Mpeketoni

Responsibilities

• Motorcycle Inspections after Repossession: Conduct thorough inspections of repossessed motorcycles to assess condition, document damages/discrepancies, compile detailed inspection reports, and provide recommendations for repairs/maintenance.
• Car Valuations and Inspections: Evaluate car values using industry-standard techniques and tools, considering make, model, year, condition, mileage, and market trends.
• GPS Tracker & SIM Card Installation: Install GPS devices and SIM cards on cars and motorcycles to ensure proper monitoring throughout the loan duration while following established guidelines.
• Motorcycle Repairs: Perform minor repairs and maintenance tasks to restore motorcycles to operational condition, working alongside repair teams to resolve technical issues promptly.
• Client Assistance during Loan Application: Provide technical guidance and support to clients throughout the loan application process and answer technical questions clearly and accurately.
• Documentation and Reporting: Maintain accurate records of all inspections, valuations, installations, and repairs, generating comprehensive reports for internal use and compliance.
• Quality Assurance & Safety: Uphold high standards of quality and accuracy, observe safety protocols, and continuously look for opportunities to improve processes.
• Customer Relations: Cultivate positive relationships with clients by offering exceptional technical support and addressing concerns professionally.
• Inspection and Diagnosis: Perform holistic vehicle assessments (driving tests, warning lights, smoke checks) and identify/report fraudulent or tampered vehicles (e.g., tampered chassis numbers).

Requirements

• Diploma or Degree in Engineering or a related field
• Minimum 2 years of previous relevant experience
• Fluency in English and Swahili
• Strong knowledge of the Kenyan car market (e.g., model features, vehicle technical structure)
• High sense of responsibility, accuracy, and ability to plan and set priorities
• Ability to work a flexible schedule including weekends, holidays, and evenings
• Valid Driver’s License (BCE Category)

Benefits & Perks

• Feel Good: Friendly and dynamic work environment, health insurance and pension scheme (after probation period), active social life and events.
• Win: Fast results without bureaucracy, performance bonuses and awards, victory celebrations.
• Grow: Intelligent team collaboration, established feedback culture, and training possibilities.