Technical Support Operator - Coastal Region - Mtwapa

Responsibilities

• Motorcycle Inspections after Repossession: Conduct thorough inspections of repossessed motorcycles to assess condition and document damages or discrepancies. Compile detailed inspection reports and provide recommendations for repairs or maintenance.
• Car Valuations and Inspections: Evaluate the value of cars using industry-standard valuation techniques and tools, considering make, model, year, condition, mileage, and market trends.
• GPS Tracker Installation: Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan. Ensure proper installation and functionality.
• SIM Card Installation: Install SIM cards into GPS tracking devices.
• Motorcycle Repairs: Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition. Collaborate with repair teams to address technical issues.
• Client Assistance during Loan Application: Offer technical guidance and support to clients throughout the loan application process and address client inquiries regarding technical aspects.
• Documentation and Reporting: Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed. Generate comprehensive reports for internal use and compliance.
• Quality Assurance: Uphold high standards of quality and accuracy in all technical tasks performed.
• Customer Relations: Cultivate positive relationships with clients by providing exceptional technical support.
• Compliance and Safety: Adhere to company policies, industry regulations, and safety protocols in all tasks.
• Inspection and Diagnosis: Conduct holistic assessments of vehicle conditions (driving test, visual check, warning lights) and identify/report fraudulent or tampered vehicles.

Benefits & Perks

• Friendly and dynamic work environment
• Health insurance and pension scheme (after probation period)
• Performance bonuses and awards
• Active social life and company events
• Training and career growth opportunities

Requirements

• Diploma or Degree in Engineering or related field
• At least 2 years of previous relevant experience
• Fluent in English and Swahili
• Good knowledge of the Kenyan car market (model features, vehicle technical structure)
• High sense of responsibility, precision, and ability to plan and set priorities
• Ability to work a flexible schedule including weekends, holidays, and evenings
• Valid Driver's License - BCE category