Technical Support Operator - Coastal Region - Malindi
Malindi, Kilifi
Posted 23 July, 2026
Deadline 06 August, 2026
EngineeringFull-TimeJunior-level(1-2 yrs)
Job Description
Mogo Finance is seeking a Technical Support Operator for the Coastal Region (Malindi). The role involves conducting motorcycle and vehicle inspections, valuations, GPS tracker and SIM card installations, minor repairs, and offering technical assistance to clients during the loan application process.
Key Responsibilities
Conduct thorough inspections of repossessed motorcycles to assess condition and document damages or discrepancies. Compile detailed inspection reports and provide recommendations for repairs or maintenance.
Motorcycle Inspections after Repossession:
Car Valuations and Inspections: Evaluate the value of cars using industry-standard valuation techniques and tools, considering make, model, year, condition, mileage, and market trends.
GPS Tracker Installation: Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan. Ensure proper functionality and adherence to procedures.
SIM Card Installation: Install SIM cards to GPS devices.
Motorcycle Repairs: Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition. Collaborate with repair teams to address complex issues.
Client Assistance during Loan Application: Offer technical guidance and support to clients throughout the loan application process and address technical inquiries.
Documentation and Reporting: Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed. Generate comprehensive reports for internal use and compliance.
Quality Assurance: Uphold high standards of quality and accuracy in all technical tasks performed. Continuously monitor and assess processes to identify areas for improvement.
Customer Relations: Cultivate positive relationships with clients by providing exceptional technical support and addressing concerns professionally.
Compliance and Safety: Adhere to company policies, industry regulations, and safety protocols in all tasks.
Inspection and Diagnosis: Conduct holistic assessments of vehicle conditions (visual checks, driving tests, warning lights, smoke diagnosis, etc.) and report fraudulent cars (e.g., tampered chassis).
Qualifications and Experience
Diploma or Degree in Engineering or a related field
Minimum of 2 years relevant experience
Fluency in English and Swahili
Knowledge of the Kenyan car market (e.g., model features, vehicle technical structure)
High sense of responsibility, precision, and ability to plan and prioritize
Ability to work a flexible schedule including weekends, holidays, and evenings
Valid Driver’s License - BCE category
What We Offer
Friendly and dynamic work environment
Health insurance and pension scheme (after probation period)
Performance bonuses and awards
Opportunities for training and professional growth
