Technical Support Operator - Coastal Region - Kilifi

What You Will Do

Motorcycle Inspections after Repossession

• Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
• Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

Car Valuations and Inspections

• Evaluate the value of cars using industry-standard valuation techniques and tools.
• Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.

GPS Tracker & SIM Card Installation

• Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
• Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
• Install SIM cards to the GPS devices.

Motorcycle Repairs

• Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
• Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.

Client Assistance during Loan Application

• Offer technical guidance and support to clients throughout the loan application process.
• Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.

Documentation and Reporting

• Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
• Generate comprehensive reports and documentation for internal use and compliance purposes.

Quality Assurance & Customer Relations

• Uphold high standards of quality and accuracy in all technical tasks performed.
• Continuously monitor and assess processes to identify opportunities for improvement.
• Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.

Compliance and Safety

• Adhere to company policies, industry regulations, and safety protocols in all tasks.
• Prioritize safety during installations, repairs, and inspections.

Inspection and Diagnosis

• Conduct a holistic assessment of the condition of the vehicle including visual check of problem areas, driving test, warning lights, smoke, etc.
• Identify and report fraudulent cars (e.g., tampered chassis, wrong chassis).

Requirements

• Diploma or Degree in engineering or a related field
• 2 years of previous experience in vehicle technical support, inspection, or mechanics
• Fluent in English and Swahili
• Knowledge of the Kenyan car market (e.g., model features, vehicle technical structure)
• High sense of responsibility, preciseness, ability to plan and set priorities
• Ability to work a flexible schedule including weekends, holidays, and evenings
• Valid Driver’s Licence - BCE category

What We Offer

Feel Good

• A friendly and dynamic work environment
• Excellent well-being program including Health Insurance and Pension Scheme (after probation period)
• Active social life and company events

Win

• Fast results without the friction of bureaucracy
• Bonuses and awards for great work

Grow

• Opportunity to grow together with an intelligent team
• Established feedback culture and training opportunities