Real Estate and PropertyFull-TimeMid-level(3-5 yrs)
Job Description
HF Group, originally incorporated as Housing Finance Company of Kenya, is the premier mortgage finance institution in Kenya. We are seeking a dynamic and results-oriented Team Leader for our Sales - Affordable Housing division. This role is pivotal in driving the sales of our affordable housing projects by leading a high-performing team of property advisors, implementing strategic marketing plans, and ensuring operational excellence through robust CRM management and compliance.
Principle Accountabilities
Team Leadership: Recruit, train, mentor, and lead property advisors. Lead teams in daily huddles using CRM dashboards and hold weekly 1:1 sessions to develop personalized growth plans, fostering a culture of accountability and continuous improvement.
Sales Strategy: Develop sales and marketing plans based on market research, including purchaser personas, sales scripts, and playbooks (FAQs) in collaboration with the Sales Manager.
Partnerships: Build agency and branch business in collaboration with the Agency & Partnerships unit.
Market Prospecting: Identify markets for deployment of sales and marketing activities in collaboration with the customer service and outreach unit.
Performance Management: Drive and oversee performance and consequence management of direct reports with targeted training, coaching, and recognition of high performance.
CRM Optimization: Oversee the effective use of the CRM system to track, manage, measure, and optimize customer interactions. Train team members on CRM best practices and ensure accurate data entry.
Compliance: Ensure KYC (Know Your Customer) details comply with Anti-Money Laundering policies. Maintain a satisfactory audit rating and a Net Promoter Score above 70%. Ensure compliance with HF Group code of conduct, policies, and procedures.
Operational Engagement: Travel to local and global locations for site visits, activations, events, and networking. Handle and document customer complaints and feedback.
Business Continuity: Develop leave management calendars and succession planning.
Professional Development: Meet the required 40 hours of professional training per year.
Key Competencies and Skills
Proven work experience as a property advisor or Team Leader.
Proficiency in CRM software and Microsoft Office Suite.
Strong customer service attitude with excellent negotiation skills.
Knowledge of KYC/AML compliance requirements.
High commercial acumen and analytical skills.
Strategic agility and ability to build talent and teams.
Result orientation and drive for performance.
Strong problem-solving, issue-resolution, and communication skills.
Minimum Qualifications and Experience
Academic: Bachelor’s Degree in Sales and Marketing, Business Management, or any relevant field.
Professional: Membership in the Estate Agents Registration Board (EARB) is an added advantage.
Experience: At least 4 years of experience in Real Estate sales.
Leadership: A minimum of one year of experience in a team leadership role.
Technical: Demonstrated experience in the use of CRM management systems.
How to Apply
Interested and qualified candidates are encouraged to apply online via the HF Group career portal on MyJobMag or directly through the company website at www.hfgroup.co.ke. To submit your application through the portal, please use the following link: Apply Now.
