HF Group (Housing Finance Company of Kenya) is looking for a Team Leader for Merchant Acquisition Agents. This role focuses on driving the team to achieve set targets through customer growth and retention across various financial product lines including Tills, Digital Integrations, and lending. The successful candidate will oversee sales pitching, market activations, and the implementation of sales strategies while ensuring strict adherence to KYC and anti-money laundering regulations.
Principle Accountabilities
Target Achievement: Drive team set targets through customer growth and retention across all lines including Tills, Digital Integrations, CTO, lending, NFI, and balance sheet growth.
Mobilization: Lead Tills and Merchants mobilization via sales pitching and market activations.
Strategy Execution: Plan, drive, and monitor the team's sales strategies through segment focus and needs-based selling.
Toolkit Development: Develop and refine team sales toolkits, client materials, and training to reflect target propositions.
Performance Management: Run daily, weekly, and monthly reviews with sales staff to ensure engagement and target achievement.
People Management: Implement effective HR standards, manage succession plans, and provide ongoing individual coaching to deepen member relationships.
Compliance & Risk: Ensure staff follow the code of ethics, KYC guidelines, and local regulatory requirements. Implement processes to prevent mis-selling, misrepresentation, or fraud, and report any suspicious activity to the Money Laundering Prevention Officer.
Key Competencies and Skills
Excellent written and oral communication and interpersonal skills.
Strong customer service skills with the ability to handle complaints effectively.
Initiative-taker with excellent time-management and problem-solving skills.
Analytical ability with strong attention to detail and scrutiny skills.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
General knowledge of banking processes.
Minimum Qualifications, Knowledge and Experience
A Degree in a business-related field from a recognized institution.
Minimum of 3 years’ experience in sales management within the Banking Industry.
Demonstrated knowledge of banking operations.
How to Apply
Interested and qualified candidates should apply online through the HF Group career portal. Please visit the application link at HF Group on www.hfgroup.co.ke to submit your details and documents.