Team Leader-Merchant Acquisition Agents

Principle Accountabilities

• Target Achievement: Drive team set targets through customer growth and retention across all lines including Tills, Digital Integrations, CTO, lending, NFI, and balance sheet growth.
• Mobilization: Lead Tills and Merchants mobilization via sales pitching and market activations.
• Strategy Execution: Plan, drive, and monitor the team's sales strategies through segment focus and needs-based selling.
• Toolkit Development: Develop and refine team sales toolkits, client materials, and training to reflect target propositions.
• Performance Management: Run daily, weekly, and monthly reviews with sales staff to ensure engagement and target achievement.
• Revenue & Cost Management: Oversee cost management and revenue generation activities.
• People Management: Implement effective HR standards, manage succession plans, and provide ongoing individual coaching to deepen member relationships.
• Compliance & Risk: Ensure staff follow the code of ethics, KYC guidelines, and local regulatory requirements. Implement processes to prevent mis-selling, misrepresentation, or fraud, and report any suspicious activity to the Money Laundering Prevention Officer.

Key Competencies and Skills

• Excellent written and oral communication and interpersonal skills.
• Strong customer service skills with the ability to handle complaints effectively.
• Initiative-taker with excellent time-management and problem-solving skills.
• Analytical ability with strong attention to detail and scrutiny skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• General knowledge of banking processes.

Minimum Qualifications, Knowledge and Experience

• A Degree in a business-related field from a recognized institution.
• Minimum of 3 years’ experience in sales management within the Banking Industry.
• Demonstrated knowledge of banking operations.