The Supervisor, Retail Recoveries will be responsible for managing the Bank’s Retail non-performing portfolio under the supervision of the Manager Retail Recoveries. The primary objective is to implement and adopt appropriate strategies within policy guidelines and regulations to minimize credit losses and ensure the portfolio remains profitable, aligning with SBM Bank’s business objectives. This position is offered as a fixed-term contract.
Key Responsibilities
Strategy (25%)
Ensure continuous learning of new debt recovery techniques through regular training sessions.
Ensure implementation of debt recovery strategies within the unit.
Maintain constant follow-up and monitoring of all accounts classified as Non-Performing Loans (NPL)/Accounts.
Ensure compliance with all internal controls, rules, policies, procedures, and regulations.
Operations (20%)
Manage Retail debt collection, including the initiation of recovery processes in accordance with commercial practices and Bank policy.
Manage the assigned Retail debt portfolio with a view of maximizing profitability for the Bank.
Review retail files assigned to identify and select delinquent accounts for collection to maintain a low Portfolio at Risk (PAR) percentage.
Maintain and prepare detailed records and reports of bad debt recovery as required for supervisory review.
Recommend restructures, settlements, and write-offs on Non-Performing Retail Accounts to the Manager Retail Recoveries for review and approval by the Management Credit Committee, in line with Central Bank of Kenya (CBK) Regulations.
Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.
People Management (20%)
Maintain effective coordination between the Collections and Recoveries Team, Credit Team, and Business Development Teams.
Undertake any delegated activities as assigned by the Manager Retail Recoveries or the Head of Collections and Recoveries.
Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit Department.
Compliance (25%)
Ensure compliance with both internal and external regulatory requirements.
Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
Developing and continuously reviewing Credit policies and procedures ensuring their compliance.
Other (5%)
Safeguard and promote the bank’s image with the general public.
Knowledge, Skills and Experience Required
A University degree in a Business-related field from a recognized institution.
CPA/ACCA or relevant professional qualification.
At least 3 years' experience in a Debt Recovery function with at least 1 year in managing Retail accounts.
Excellent Communication and Negotiation skills.
Experience or sound understanding of credit life cycle and debt recovery process/techniques.
Strong credit analytical skills and assertiveness.
Key understanding of regulatory and legal environment.
How to Apply
Interested and qualified candidates should apply through the SBM Bank application portal on the MyJobMag website.
Alternatively, you can visit the official company website at www.sbmbank.co.ke. Ensure your application is submitted before the deadline on May 12, 2026.
How to Apply
Interested and qualified candidates should apply through the SBM Bank application portal on the MyJobMag website.
Alternatively, you can visit the official company website at www.sbmbank.co.ke. Ensure your application is submitted before the deadline on May 12, 2026.
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