Specialist Relationship Executive

Key Responsibilities

• Relationship Management: Build and maintain strong, professional, and productive working relationships with specialists, GPs, and other key healthcare stakeholders to promote the hospital’s specialist services and strengthen referral networks.
• Liaison & Communication: Act as the first point of contact and main liaison between specialists and the hospital; promote a positive, collaborative working environment between specialists and hospital teams through effective communication, responsiveness, and timely follow-up on administrative, operational, and service delivery issues.
• Specialist Engagement: Support the COM in maintaining regular engagement with existing specialists to understand their needs, gather feedback, identify service gaps, and strengthen retention.
• Issue Resolution: Ensure concerns, complaints, and service issues raised by specialists are promptly captured, documented, escalated to management, tracked, and resolved within agreed timelines, with feedback communicated back to the specialists.
• Onboarding & Credentialing: Support the COM in coordinating the vetting, credentialing, privileging, and onboarding process for prospective specialists, ensuring completeness, accuracy, and proper filing of all required documentation.
• Operational Coordination: Follow up with relevant departments on operational issues affecting specialist practice, including clinic space, equipment, room allocation, patient flow, and diagnostics support.
• Reporting: Prepare periodic reports on specialist engagement, onboarding, service issues, utilization trends, and key actions taken.
• Business Development: Collaborate with Marketing and Clinical teams to support specialist-facing promotions, service visibility, and targeted business development initiatives, including field visits and courtesy calls.
• Governance & Compliance: Ensure adherence to Avenue Healthcare corporate governance policies, including fraud prevention, audit implementation, and compliance with medical service provision policies.

Requirements & Qualifications

• Education: Diploma or Degree in Business, Healthcare Management, PR, Nursing, or a related field.
• Experience: 2–3 years’ experience in a hospital/clinical support or stakeholder liaison or similar role.
• Preferred Experience: Experience working with doctors, consultants, or clinical teams is an added advantage.
• Core Skills: Strong coordination, follow-up, stakeholder management, communication, teamwork, customer care, integrity, and attention to detail.

How to Apply

Interested and qualified candidates should apply online via the Avenue Healthcare careers portal. Access the application link here: https://www.myjobmag.co.ke/apply-now/1210618. Make sure to complete your profile on the Careers site as part of the application process.