Transport and LogisticsFull-TimeMid-level(3-5 yrs)
Job Description
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa and part of the MSC family, is seeking a Senior Supervisor – Sea Export Logistics. This role is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards.
Operational Management
Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution.
Ensure timely processing of export shipments (FCL/LCL) from origin to destination.
Monitor shipment milestones and proactively resolve operational issues or delays.
Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution.
Documentation & Compliance
Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.).
Ensure compliance with international trade regulations, customs requirements, and shipping line policies.
Maintain accurate records and ensure timely updating of internal ERP systems.
Customer Service
Act as a key point of contact for major clients and handle escalations effectively.
Ensure high service levels and maintain strong relationships with customers and partners.
Liaise with overseas offices, carriers, and vendors for efficient cargo movement.
Provide shipment updates and ensure proactive communication.
Team Leadership
Lead, mentor, and supervise the sea export operations team.
Allocate workload, monitor productivity, and ensure team KPIs are met.
Conduct training sessions to enhance team capabilities and compliance awareness.
Foster a performance-driven and customer-focused culture.
Vendor & Carrier Management
Coordinate with shipping lines, NVOCCs, and transporter teams for bookings and space allocation.
Negotiate operational arrangements and escalate capacity constraints.
Monitor carrier performance and maintain strong vendor relationships.
Performance, Reporting & Risk Management
Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality.
Prepare operational reports for management review and identify process improvements to enhance efficiency and reduce costs.
Identify operational risks and implement corrective and preventive actions.
Handle shipment discrepancies, claims, and disputes while ensuring adherence to safety and quality standards.
Qualifications and Experience
Business Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Diploma in Logistics and Distribution.
Minimum 5 years of experience in sea export freight forwarding/logistics.
At least 2–3 years in a supervisory or team lead role.
Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation.
How to Apply
Interested and qualified candidates should apply online via the AGL career portal at acareerbyagl.talent-soft.com.
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