Security Officer

Job Purpose

To safeguard the Company's guests, employees, visitors, property and assets by maintaining a safe and secure environment through effective security surveillance, access control, emergency response, incident reporting and enforcement of Company security policies and procedures.

Key Duties and Responsibilities

• Monitor and patrol the Company's premises to prevent unauthorized access, theft, vandalism and other security breaches.
• Control access to the property by verifying the identity of guests, visitors, contractors and employees.
• Conduct routine security inspections of buildings, equipment and surrounding areas.
• Monitor CCTV systems, alarm systems and other security equipment, and respond appropriately to alerts.
• Respond promptly to emergencies, security incidents and guest assistance requests.
• Investigate and document security incidents, accidents and suspicious activities, and prepare incident reports.
• Enforce the Company's security policies, procedures and access control measures.
• Monitor the movement of Company assets and ensure compliance with asset protection procedures.
• Conduct vehicle, luggage and parcel inspections where necessary, in accordance with Company policies.
• Coordinate with law enforcement agencies and emergency services when required.
• Assist in crowd control during events, conferences and other Company functions.
• Promote safety awareness among employees and guests by reporting hazards and unsafe practices.
• Maintain accurate occurrence books, visitor registers and security records.
• Ensure security equipment is functional and report defects promptly.
• Provide courteous assistance to guests and visitors while maintaining professional security standards.
• Perform any other duties as may be assigned by the Security Supervisor.

Key Performance Indicators (KPIs)

• Number of security incidents reported and resolved.
• Response time to security emergencies and incidents.
• Compliance with security patrol schedules.
• Accuracy and timeliness of incident and occurrence reports.
• Reduction in theft, loss and property damage.
• Compliance with access control procedures.
• Functionality and monitoring of CCTV and security systems.
• Customer satisfaction with security services.
• Compliance with occupational safety, health and emergency response procedures.
• Timeliness of reporting security risks and hazards.

Education, Skills and Experience

• Diploma in Criminology, Security Management, Security Studies, Public Administration or a related field from a recognized institution. Bachelor’s Degree will be an added advantage.
• Minimum of three (3) years' relevant experience in security operations, preferably within the hospitality industry.
• Sound knowledge of security procedures, access control systems, CCTV surveillance, emergency response and incident management.