Security Control Room Team Leader

Responsibilities

• Lead the day-to-day operations of the Security Control Room.
• Supervise and coordinate control room personnel during assigned shifts.
• Ensure continuous 24/7 operational readiness of security systems.
• Coordinate and manage security incidents, ensuring timely escalation and reporting.
• Monitor compliance with security policies, procedures, and regulatory requirements.
• Prepare accurate daily, weekly, monthly and incident reports.
• Maintain operational records including occurrence books, visitor registers and security logs.
• Coach, mentor and develop control room staff to improve performance and service delivery.
• Coordinate security system maintenance with internal teams and external service providers.
• Support investigations by retrieving security records and surveillance information when required.
• Monitor vendor performance and escalate service delivery issues.
• Identify opportunities to improve operational efficiency, processes and service quality.
• Support the implementation and continuous improvement of security procedures and standard operating practices.

Qualifications

• A Bachelor’s Degree in Security Management or a related discipline.
• A minimum of five (5) years’ experience in physical security operations, corporate security, or with a reputable security service provider.
• Demonstrated experience supervising security control room operations.
• Strong knowledge of electronic security systems and associated technologies.
• Experience managing security incidents and coordinating emergency responses.
• Excellent analytical, reporting and problem-solving skills.
• Strong leadership, coaching and stakeholder management abilities.
• Proficiency in Microsoft Office applications and reporting tools.
• Ability to work under pressure and manage multiple priorities simultaneously.