The Security Control Room Team Leader will be responsible for overseeing day-to-day coordination and management of physical security incidents, supervising control room operations, and ensuring continuous operational readiness of the Security Control Room and associated systems.
Key Responsibilities
- Provide day-to-day oversight, coordination, and management of physical security incidents, ensuring timely escalation, communication, and reporting.
- Supervise control room operations to ensure compliance with policies, procedures, service standards, and regulatory requirements.
- Coordinate daily staff deployment, task allocation, and operational priorities to maintain effective service delivery.
- Ensure continuous 24/7 operational readiness of the Security Control Room and associated systems.
- Prepare and review incident reports, ensuring they are accurate, factual, complete, and submitted within required timelines.
- Escalate critical incidents in accordance with the approved severity and escalation matrix.
- Maintain the integrity and accuracy of operational logs, visitor registers, Occurrence Books (OB/eOB), and other security records.
- Serve as the primary liaison between control room operators and management regarding operational matters, staff welfare, performance, and discipline.
- Coach, mentor, and develop control room personnel to improve performance, efficiency, service quality, and professional standards.
- Ensure all operators complete the required certified training and maintain competency levels.
- Identify, recommend, and implement opportunities for continuous improvement in security operations, processes, and procedures.
- Maintain the Control Centre in a constant state of operational readiness.
- Support the review and updating of procedures through formal change-control processes in consultation with Absa Security.
- Ensure compliance with Standard Operating Procedures (SOPs), Health and Safety requirements, and other applicable policies.
Management Support Responsibilities
- Ability to work independently with minimal supervision, receiving limited guidance on routine tasks and general direction on new assignments.
- Demonstrated ability to exercise sound judgment in resolving operational issues and making recommendations on moderately complex matters.
- Proven capability to manage multiple concurrent activities while maintaining productivity, quality, and service standards.
- Ability to prioritize workloads effectively, adapt to changing operational demands, and balance daily operational requirements with project deliverables.
- Strong understanding of how individual responsibilities contribute to broader departmental objectives and organizational priorities.
- Proficiency in standard business applications, including spreadsheets, databases, reporting tools, and presentation software, with the ability to develop practical solutions to operational challenges.
- Ability to prepare professional reports, conduct analysis, and develop performance-monitoring tools and dashboards.
- Extensive knowledge and practical experience in the operation and maintenance of security systems and associated technologies.
- Demonstrated ability to establish, promote, and embed best practices in the use, monitoring, and administration of security systems.
- Leadership, communication, coaching, and stakeholder management skills.
Knowledge and Expertise
- Excellent report writing, presentation and communication skills within all levels of employees.
- Management skills.
- Creative & practical execution of high-level concepts.
- Working knowledge of risk management disciplines and processes.
- Has good understanding of latest security systems and equipments within the financial services sector, especially in country and market trends.
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