Security Assistant

Role Overview

The Security Assistant is responsible for maintaining a safe and secure environment within the student residence. This role involves PC-enhancing customer experience, implementing security processes, participating in safety drills, and ensuring compliance with the Tenancy agreement.

Key Responsibilities

Customer Experience

• Provide a friendly and helpful presence to students, staff, and visitors.
• Assist students with security-related inquiries and concerns.
• Conduct foot patrols within the residence and ensure a safe and secure environment.
• Participate in annual fire drill exercises to test emergency response preparedness.
• Act as a first responder during emergencies.
• Identify maintenance issues and escalate them to the appropriate department.
• Ensure timely follow-up and resolution of reported issues.

Processes Compliance

• Manage the gate pass and visitor management system to track and authorize entries and exits.
• Ensure adherence to residence security protocols and procedures.
• Implement and enforce security policies.
• Attend and participate in security briefs, meetings, and trainings.

Teamwork and Reporting

• Collaborate with the security team to address security concerns and improve safety measures.
• Report any suspicious activities or security breaches to the Security Team Leader for escalation.
• Maintain accurate logs and records of incidents and follow-up actions.
• Communicate effectively with other team members and departments to ensure a coordinated approach to security.

Qualifications and Experience

• High school certificate (KCSE) or equivalent.
• Minimum 1-2 years of experience in the security industry.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Detail-oriented with strong observational skills.
• Basic knowledge of security systems and procedures.
• Willingness to work flexible hours, including nights and weekends.