Choice Microfinance Bank is a community-based microfinance bank headquartered in Rongai, Kajiado County, Kenya, offering a full range of microfinance banking and financial services.
Role Overview
The Sales Team Leader will be responsible for driving the growth of the logbook loans business by acquiring new clients, managing customer relationships, and leading a team of sales executives. This role involves recruiting, training, and supporting sales executives to ensure they meet and exceed both individual and team sales targets. The team leader must be able to effectively drive their individual sales targets while also motivating and guiding the team to achieve collective goals.
Key Responsibilities
Drive personal sales targets while actively working to achieve team-wide sales objectives.
Acquire new customers and nurture relationships with potential customers to grow the company's loan book by sourcing new logbook loan applications to increase sales and business growth.
Identify and generate leads for logbook loans through targeted marketing, networking, and outreach efforts.
Maintain strong, ongoing relationships with key customers, ensuring high levels of satisfaction and repeat business.
Handle customer inquiries, concerns, and complaints promptly and professionally, ensuring that customer needs are met.
Implement customer engagement strategies to increase loyalty and retention, both personally and across the team.
Ensure all sales documentation and reports are accurately maintained and submitted.
Bring innovative ideas to the table to improve the logbook product offering and sales processes.
Continuously evaluate and optimize internal processes to increase efficiency and effectiveness, ensuring better service delivery and customer satisfaction.
Qualifications & Skills
Relevant Bachelor's degree or Diploma from a reputable institution.
At least 2 years of experience in selling logbook loans or similar asset-backed lending products.
Proficient in Microsoft Office Suite and loan management software.
Demonstrated ability to close sales, build client relationships, and meet targets.
Strong verbal and written communication skills, with the ability to engage effectively with clients and team members.
Ability to collaborate with colleagues and contribute to a positive team environment.
Strong customer service orientation, with a deep understanding of commercial and business needs.
Highly organised, with a strong focus on accuracy and thoroughness in all tasks.
