Sales Associate

As a Sales Associate, you will be the face of the brand, assisting customers in finding the perfect devices and accessories while ensuring excellent operational standards in-store and online.

Key Responsibilities

• Customer Engagement & Sales:

  • Welcome and assist customers professionally.
  • Recommend suitable smartphones, accessories, and gadgets based on customer needs.
  • Explain product features, specifications, warranties, and promotions.
  • Upsell accessories, protection plans, and complementary products.
  • Achieve daily, weekly, and monthly sales targets.
  • Follow up on customer inquiries and leads.
  • Handle customer complaints professionally and escalate where necessary.

• Store & Stock Management:

  • Maintain cleanliness and organization of the shop.
  • Ensure products are properly displayed and priced.
  • Monitor stock levels and report low stock items.
  • Assist in stock counts and inventory management.
  • Ensure demo devices are functioning properly.
  • Support opening and closing procedures.

• Digital & Social Media Customer Service:

  • Respond to customer inquiries through WhatsApp, Instagram, Facebook, Calls, and SMS.
  • Assist with online order processing and customer follow-ups.
  • Create simple product videos or content when required.
  • Encourage customer reviews and referrals.

• Administration:

  • Ensure accurate invoicing and receipt issuance.
  • Follow company policies and operational procedures.

Qualifications and Experience

• Minimum of KCSE certificate, First School Leaving Certificate, Diploma, or BA/BSc/HND degree.
• Strong interest in technology, smartphones, and accessories.
• Ability to handle customer inquiries both in-person and via social media channels.