The Risk Consultant - General Insurance Claims role involves acting as a primary point of contact for clients, providing professional guidance throughout the insurance claims process. You will be responsible for the registration, documentation, and analysis of various claims, including motor, property, and liability, while ensuring prompt settlements and maintaining compliance with regulatory standards.
Key Roles & Responsibilities
Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
Claims Processing: Register, document, and analyze claims, including reviewing police reports and following up on general insurance claims (motor, property, liability, etc.).
Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
Payment Oversight: Ensure prompt payment for all documented claims.
Administrative Support: Assist in preparing claims reports and maintain the necessary registers.
Other Duties
Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
Perform general administrative duties related to the claims function.
Help identify patterns in claim types, frequency, and severity to support risk management for clients.
Stay updated on industry regulations and legal precedents that could impact claim outcomes.
Requirements and Qualifications
Bachelor’s degree in Business, Finance, Insurance, or a related field.
A Diploma in Insurance is an added advantage.
1 – 3 years of work-related experience in insurance claims handling.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Strong organizational and documentation skills.
Excellent verbal and written communication skills.
High level of integrity, professionalism, and confidentiality.
Willingness to learn and ability to work effectively in a team environment.
How to Apply
Interested and qualified candidates should apply online via the Zamara career portal. Access the application link at Zamara Kenya on BambooHR.
How to Apply
Interested and qualified candidates should apply online through the Zamara Kenya application portal on BambooHR. You can visit the following link to submit your application: https://www.myjobmag.co.ke/apply-now/1150546.
