Hospitality and TourismInternshipJunior-level(1-2 yrs)
Job Description
Bobu Africa ventures with you into Africa's hidden gems, tailoring not only journeys, but unforgettable and fulfilling experiences for you. We focus on giving you life affirming and intimately designed experiences throughout Africa. We are looking for a Reservations Intern to join our team in Nairobi.
Key Responsibilities
Support in processing and confirming flights reservations, hotels, and activities.
Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.
Assist in issuing hotel vouchers, itineraries, quotations, invoices, and booking confirmations to the sales team.
Assist the sales team in creating itineraries based on client needs.
Address booking changes, cancellations, special requests, and emergency support.
Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.
Assist in keeping up-to-date digital and physical files for all reservations and related documents.
Monitor service standards, gather feedback, and help improve the process.
Qualifications and Requirements
Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.
Minimum 1 year of experience in reservations for a safari tour company and tour operations.
Strong communication and problem-solving skills.
Proficiency in Microsoft Office and familiarity with booking systems.
Attention to detail, multitasking ability, and customer-first approach.
