Receptionist – Hospitality

Our client, a reputable hospitality establishment, is seeking a confident, personable, and detail-oriented Receptionist to serve as the first point of contact for guests and visitors. The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.\n\n### Key Responsibilities\n- Welcome and receive guests courteously and professionally.\n- Facilitate guest arrival and departure processes in accordance with front office procedures.\n- Handle guest enquiries, requests, and concerns, escalating issues when necessary.\n- Manage incoming calls, emails, and front desk communication efficiently.\n- Provide accurate information regarding hotel services, facilities, and policies.\n- Coordinate with housekeeping, security, and other departments to enhance the guest experience.\n- Maintain up-to-date guest records, reservations, and front office documentation.\n- Assist with scheduling and coordination of meeting rooms and hotel facilities.\n- Ensure the reception and front office areas are clean, organised, and presentable at all times.\n- Provide general administrative support related to front office operations.\n- Assist with transport arrangements and other services when required.\n- Uphold hotel service standards and operational guidelines.\n- Perform additional duties as assigned by management.\n\n### Requirements and Qualifications\n- Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.\n- Proficiency in MS Office Suite.\n- At least 2 years of relevant work experience.\n- Experience working in the hospitality industry will be an added advantage.\n\n### Key Competencies\n- Strong verbal and written communication skills.\n- Excellent customer service orientation.\n- Ability to multitask and prioritize tasks in a fast-paced environment.\n- Attention to detail and organizational skills.\n- Effective problem-solving abilities.\n- Professional demeanor and interpersonal skills.\n\n### How to Apply\nInterested and qualified candidates should forward their CV to: using the position as the subject of the email.