Reception Reliever/Receptionist (Interim Engagement)

Key Responsibilities and Duties

• Client Relations: Greet and attend to clients, visitors, and staff in a professional and courteous manner.
• Communication Handling: Answer, screen, and direct incoming calls; take messages and follow up as required.
• Front Office Management: Manage meeting appointments and maintain the visitors’ log while ensuring the reception area remains organized and tidy (including supplies, documents, and equipment).
• Record Management: Manage filing systems, both electronic and manual, ensuring records are accurate and confidential.
• Administrative Support: Assist in internal and external correspondence, emails, and memos; prepare basic reports, summaries, and other documentation for the Finance and Administration department.
• Equipment Operation: Operate office equipment such as printers, photocopiers, scanners, and projectors.
• Departmental Support: Provide administrative support to other departments as needed during reliever periods.
• Compliance: Ensure all front office activities follow CHAK policies, procedures, and service standards.

Academic & Professional Qualifications

• Kenya Certificate of Secondary Education (KCSE), minimum Grade C or as specified by policy.
• Diploma in Front Office Operations, Business Administration, Secretarial Studies, Office Administration, or related field.
• At least 1–2 years’ experience in a reception/front office and switchboard role (preferred).
• Experience handling high-profile clients and guests.

Competencies and Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook/Email).
• Proper telephone etiquette and call handling skills.
• Ability to operate office equipment (printer, photocopier, scanner).
• Record keeping and filing skills (manual and electronic).
• Appointment scheduling and visitor log management.
• Basic report writing skills.

How to Apply

Interested and qualified candidates should apply online through the Christian Health Association of Kenya (CHAK) recruitment portal at recruitment.chak.or.ke. Alternatively, applications can be submitted via the portal link: https://www.myjobmag.co.ke/apply-now/1186195. The closing date for receiving all applications is 27th March 2026.