Real Estate and PropertyFull-TimeJunior-level(1-2 yrs)
Job Description
Our client is seeking a Property Maintenance Coordinator to oversee the full cycle of property maintenance — from intake of tenant requests to vendor coordination and resolution tracking. This role ensures that tenant needs are addressed quickly, vendors are scheduled and managed efficiently, and property owners have confidence in the quality and timeliness of maintenance operations. You will serve as the central hub for all maintenance workflows, keeping properties safe, compliant, and well-managed.
Key Responsibilities
Tenant Request Intake:
Receive, log, and categorize 10–20 maintenance requests daily via phone, email, or portal.
Document requests in property management software (Yardi, AppFolio, Buildium).
Prioritize urgent issues (plumbing leaks, HVAC failures, safety risks) and escalate as needed.
Work Order Management:
Create, assign, and monitor work orders from start to completion.
Track ticket progress daily, ensuring SLAs and deadlines are met.
Close tickets with tenant satisfaction confirmation.
Vendor Coordination:
Schedule contractors and vendors for repairs and inspections.
Confirm vendor availability, insurance, and licensing requirements.
Review invoices against work performed before approval.
Preventive Maintenance:
Schedule recurring services (HVAC, pest control, landscaping, safety inspections).
Maintain preventive maintenance logs and service calendars.
Compliance & Documentation:
Ensure work orders, invoices, and vendor records are complete and audit-ready.
Confirm adherence to OSHA, safety, and local building code requirements.
Owner & Leadership Reporting:
Prepare weekly reports on open tickets, resolution times, and costs.
Provide monthly summaries for owners (maintenance spend, recurring issues, preventive maintenance status).
Qualifications and Requirements
Education: BA/BSc/HND degree.
Experience: 2+ years in property management or maintenance coordination.
Technical Skills: Proficiency with property management platforms (Yardi, AppFolio, Buildium) and strong Microsoft Office/Google Workspace skills.
Process Knowledge: Familiarity with vendor scheduling, invoicing, and insurance requirements.
Soft Skills: Excellent communicator, highly organized, and able to remain calm under pressure during emergency situations.
Ideal Qualifications
Experience managing maintenance for portfolios of 100+ units.
Knowledge of basic building systems (HVAC, plumbing, electrical).
Exposure to OSHA or local building compliance standards.
Interested and qualified candidates should apply by following the application link to the recruitment portal. Visit Pavago on apply.workable.com to submit your application.
