Project County Support Officer (47 Positions)

Role Overview

The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya. The Project County Support Officer is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support.

Key Responsibilities

• Provide day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems (Provider portal and HMIS).
• Support SHA registration and related workflows.
• Conduct review meetings with the CHRIO and ICT Officers.
• Conduct user on-job training, mentorships, and refresher sessions for health workers at the facility level.
• Conduct supportive supervision of the health facilities.
• Support data quality, system adoption, and appropriate use of digital health systems.
• Liaise with County and Sub-County Health Information Officers and ICT on digital health system issues.
• Monitor system usage and prepare routine support and activity reports.
• Escalate complex system issues to DHA central technical teams and follow up on resolution.
• Collaborate with hospital staff to ensure proper integration of software applications with existing hospital systems.
• Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
• Monitor software systems for potential security vulnerabilities and take appropriate actions to mitigate risks.

Requirements and Qualifications

• A Diploma in Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems, or equivalent qualifications from a recognized institution.
• 3-5 years of relevant working experience.
• Membership to a relevant professional body is an added advantage.
• Experience working with health information systems or facility-level digital systems is an added advantage.
• Core competencies: excellent skills in planning, organization, leadership, interpersonal communication, negotiation, and stakeholder engagement.

How to Apply

Interested and qualified candidates should apply online by visiting the application portal at the link below. Ensure you follow all instructions provided on the portal.

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