EUC Infrastructure Engineer

Cigna is seeking a highly skilled EUC Infrastructure Engineer for a 6-month contract role based in Nairobi. The ideal candidate will have at least eight years of experience within an End User Computing (EUC) Engineering team in an enterprise environment. You will be responsible for leading large-scale projects, managing complex infrastructure components, and serving as a technical escalation point. Fluency in English and exceptional problem-solving abilities are required.

Responsibilities

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.
• Manage, maintain, and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.
• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.
• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.
• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.
• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.
• Produce and maintain technical documentation, runbooks, and standard operating procedures.
• Proactively monitor and resolve infrastructure service issues before escalation occurs.
• Ensure ServiceNow incident, request, problem, and change records are proactively updated.
• Participate in change activities that may be scheduled outside normal working hours.
• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.
• Adhere to Information Protection Policies and Business Continuity Plans.

Required Skills and Experience

• 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects (within a total of 8+ years in EUC).
• Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.
• Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.
• Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.
• Experience with ServiceNow change and incident management workflows.
• Service and customer-centric mindset with excellent problem-solving and critical thinking abilities.

Desirable Experience

• DevOps – Image Management and support of Azure Virtual Desktop.
• Automation using PowerShell.
• Knowledge of Nutanix HCI.
• Agile Project Management methodology.
• Thin Client Technology.
• ITIL certifications.

How to Apply

Interested and qualified candidates should apply via the Cigna careers portal at Workday. Use the following link to access the application page: Apply on Cigna Workday.