The IT Engineer & Application Portfolio Manager is a key role at the Lutheran World Federation (LWF), responsible for managing the organization's suite of software tools, ensuring they are optimized, secure, and aligned with business needs. The role focuses on application lifecycle management, specific ERP configuration (Odoo), and maximizing the utility of collaboration platforms like Microsoft 365.
Main Duties & Responsibilities
Application Catalogue Management & Optimization
Portfolio Rationalization: Maintain the "Application Catalogue." Regularly review the list of tools to identify and address redundancies.
Business Continuity: Maintain and update the Business Continuity Plan for each application.
Cost Control: Analyze licensing usage. Identify unused licenses and propose newer, more cost-effective licensing models to management.
Technology Watch: Actively monitor the market and the changelogs of current tools to identify new features that could benefit the organization.
Team Interaction: Interact with the LWF Operations and Support team to facilitate their work.
Odoo Functional Management (Configurator)
Act as the primary Odoo Configurator.
Translate business needs into Odoo configurations using standard settings and Odoo Studio.
Manage the functional testing of new Odoo versions before they are released to users.
Lead interactions with the provider to supervise and assess their recommendations.
Ensure the platform evolves to meet the changing needs of the organization, minimizing the need for heavy custom development.
Collaboration Solutions (M365) & Other Apps
M365: Design and configure efficient workspaces in Teams, OneDrive, and SharePoint. Create templates and standard structures for users. Guide users on collaboration "Best Practices."
Specific Solutions: Become the subject matter expert for tools like ActivityInfo (and other solutions). Understand their functionality, configure databases/forms/workflows, and connect with the Business Owner.
Project Participation
Support the Project Manager/BA during the implementation phase of projects.
Take responsibility for technical configuration tasks within the project plan.
Ensure that any new application introduced into the catalogue follows IT standards (security, login, data privacy).
Operational Support (L2/L3)
Handle escalated support tickets regarding application functionality.
Troubleshoot application behaviors and work with vendor support teams to resolve bugs.
Special Duties
Perform duties as assigned by the supervisor.
Documentation: Maintain "Technical Fact Sheets" for every application in the catalogue (Vendor contact, License renewal date, Admin credential location, etc.).
Qualifications and Experience
Education: Master's degree in Information Systems, Computer Science, or Engineering.
Experience: 3 to 5 years of experience in Application Management, Functional Support, or IT Asset Management.
Certifications: Odoo Functional Certification is highly appreciated. Certifications related to Microsoft 365 Collaboration (e.g., Managing Microsoft Teams) or Data Management are a plus.
How to Apply
Interested and qualified candidates should apply online via the Lutheran World Federation career portal at lutheranworld.org using the following link: https://www.myjobmag.co.ke/apply-now/1202755
