Information TechnologyContractorMid-level(3-5 yrs)
Job Description
The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya. This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support.
Key Responsibilities
Provide day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems (Provider portal and HMIS).
Undertake SHA registration and related workflows.
Support the preparation of review meetings with the CHRIO and ICT Officers.
Conduct user on-job training, mentorships, and refresher sessions for health workers at facility level.
Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
Assist the county support officer in conducting supportive supervision of the health facilities.
Maintain data quality, system adoption, and appropriate use of digital health systems.
Liaise with Sub-County Health Information Officers and ICT on digital health system issues.
Monitor system usage and prepare routine support and activity reports.
Escalate complex system issues to the county support officer, central technical teams and follow up on resolution.
Collaborate with staff to ensure proper integration of software applications with existing hospital systems as required.
Conduct frequent systems surveillance and software systems to detect potential security vulnerabilities and take appropriate actions to mitigate identified risks.
Create and maintain documentation, solutions, and processes for the knowledge base.
Prepare regular and ad hoc reports on technical support activities, issues resolved, incident trends, and provide insights to management for decision making.
Perform any other duties that may be assigned from time to time.
Requirements and Qualifications
Diploma in any of the following disciplines: Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems or equivalent qualifications from a recognized institution.
3-5 years of relevant working experience.
Strong communication, organizational, and project management skills including technical assistance.
Passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions.
Membership to the relevant professional body is an added advantage.
Core competencies include excellent skills in planning, organizational, leadership, interpersonal, communication, negotiation and stakeholder engagement skills.
Experience working with health information systems or facility-level digital systems is an added advantage.
How to Apply
Interested and qualified candidates should apply via the Digital Health Agency (DHA) website on dha.go.ke.
How to Apply
Interested and qualified candidates should apply online through the official Digital Health Agency application portal at dha.go.ke. Follow the application instructions provided on the agency's website.
