Program Excellence Officer

About the Role

The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.

Key Objectives

• Achievement of high performance (Achievement of KPIs).
• Maintenance of quality standards.
• Institutionalization of Performance Management (PM) best practices including rigorous target setting, accountable supervision, effective cascade training through PCNs, and effective data use by the County for decision making.
• Documentation and knowledge management.
• Securing county commitment and ownership through champions.

Roles and Responsibilities

Program Coordination & Implementation (30%)

• Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.
• Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, and review meetings.
• Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.
• Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.
• Influence adoption of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.

Technical Assistance & Capacity Strengthening (20%)

• Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.
• Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making.
• Coordinate county and sub-county review forums, ensuring integration of data insights and digital tools.
• Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.
• Document and disseminate lessons learned, innovations, and success stories.

Partnership & Stakeholder Engagement (15%)

• Serve as the focal liaison between Living Goods and the County Department of Health.
• Represent Living Goods in county-level TWGs, planning meetings, and coordination platforms.
• Support advocacy efforts with county leadership (CEC Health, Directors, CHMTs) to advance domestic financing and policy adoption.
• Ensure visibility and integration of Living Goods’ TA inputs within county-led structures.

Data, Monitoring & Learning (20%)

• Ensure timely, accurate collection and reporting of performance data in collaboration with MEAL teams.
• Lead monthly data review meetings and performance discussions at county and sub-county levels.
• Facilitate data quality audits (DQAs) and track implementation of recommendations.
• Promote effective use of dashboards (eCHIS, DHIS2, AfyaBI) to drive evidence-based decision-making.

Operations, Finance & Administration (5%)

• Support operational and financial planning for county-level TA implementation.
• Ensure compliance with Living Goods’ financial, operational, and procurement policies.
• Coordinate logistics for trainings, supervision visits, and field activities.

Risk Management & Compliance (10%)

• Identify and report emerging operational, political, or security risks and propose mitigation measures.
• Ensure adherence to safeguarding, PSEAH, anti-fraud, and data protection standards.
• Support counties to maintain program continuity through political transitions.
• Strengthen county ownership to reduce dependency for long-term sustainability.

Qualifications & Experience

• Bachelor’s degree in a relevant field.
• A minimum of 7 years relevant experience.
• Demonstrated supervisory skills.
• Strong coordination and project management skills.
• Analytical and data interpretation abilities.
• Strong relationship-building and partnership management skills.
• Problem-solving and adaptive learning orientation.
• Integrity, accountability, and results orientation.
• Strong written and oral communication skills.

How to Apply

Interested and qualified candidates should apply online through the Living Goods career portal at livinggoods.applytojob.com. Ensure you complete your application before the deadline on April 30, 2026.