Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
MGallery is seeking a dynamic and experienced Outlet Manager to join our team in Nairobi. In this role, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance. Our hotels are a tapestry of stories, culture, and local essence, and we are looking for a leader who can weave these elements into a distinct hospitality experience.
Key Responsibilities
Operational Oversight: Manage day-to-day operations of the food and beverage outlet, including staffing levels optimization for daily demands and special events.
Inventory Control: Manage inventory levels and stock control to optimize resources and minimize waste.
Financial Performance: Develop and implement strategies to increase revenue and profitability. Prepare and analyze financial reports, implementing corrective actions as necessary.
Service Quality: Ensure high standards of food quality, presentation, and customer service. Resolve customer complaints promptly and professionally.
Team Development: Conduct regular team briefings and training sessions to enhance product knowledge and service skills. Lead and develop staff members.
Guest Relations: Maintain and update guest history records to facilitate personalized service for repeat customers.
Compliance: Ensure strict compliance with food safety and hygiene standards.
Budget Management: Manage the outlet's budget, controlling costs without compromising quality.
Marketing: Implement and monitor promotional activities to drive sales and customer engagement.
Requirements and Qualifications
Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Experience: Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management.
Leadership: Proven track record in team leadership and staff development.
Financial Acumen: Strong skills in budgeting and financial reporting.
Technical Skills: Proficiency in inventory management, point-of-sale (POS) systems, Microsoft Office suite, and restaurant management software.
Industry Knowledge: In-depth knowledge of F&B trends, quality standards, and health regulations.
Communication: Fluency in both English and Swahili with excellent interpersonal skills.
Availability: Ability to work flexible hours, including evenings, weekends, and holidays.
Problem Solving: Strong problem-solving skills and the ability to make quick, informed decisions.
How to Apply
Interested and qualified candidates should apply online via the recruitment portal. Visit the application link: MGallery Hotel Collection on SmartRecruiters to submit your application.
How to Apply
Interested and qualified candidates should go to the MGallery Hotel Collection page on jobs.smartrecruiters.com to apply. Ensure you have your updated CV and cover letter ready.
.png){kind=logo}
.gif){kind=logo}