The Digital Sales person will be responsible for converting customer inquiries into sales across WhatsApp, Flowcart, and social media, and for proactively reactivating past clients through cold outreach. The role combines responsive customer service on inbound inquiries with proactive outreach to grow repeat business.
Key Responsibilities
Inbound Customer Engagement
Manage customer engagements across WhatsApp, Flowcart, and social media.
Respond to calls, messages, comments, and online inquiries promptly.
Follow up on Flowcart broadcasts and customer leads.
Confirm all order details in writing before closing the sale.
Escalate complaints and price disputes where necessary.
Convert customer inquiries into confirmed sales.
Ensure no online customer is left unattended during working hours.
Cold Outreach
Reach out to previous clients to reintroduce products, promotions, and new stock.
Maintain and work through a structured list of past clients, prioritized by recency and value of past purchase.
Log outcome of every outreach contact.
Service Quality Standards
Greet and acknowledge every customer personally.
Provide accurate product, pricing, and stock information.
Give clear next steps after every customer interaction.
Log all customer inquiries and outcomes across every platform.
Respond and follow up within the required timelines.
Maintain a consistent, well-documented client outreach pipeline.
Ensure no online customer is left unattended during working hours.
Report total sales daily, weekly, and monthly.
Qualifications & Requirements
Diploma or Bachelor's Degree in Sales, Marketing, Business Administration, E-Commerce, or a related field.
Minimum of 2 years' experience in online sales, retail sales, or customer service.
Experience in a retail, fashion, FMCG, or e-commerce environment is an added advantage.
How to Apply
Send your CV to jobs@citywalk.co.ke with the subject line "ONLINE SALES PERSON".
