NOC Shift Engineer

Role Overview

The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network, and systems for stability to maintain 24x7 operations and resolve service impacts as they occur.

Key Responsibilities

• Network Monitoring & Surveillance: Conduct pro-active monitoring of the entire IT Infrastructure and applications systems.
• Performance Management: Monitor, diagnose, and resolve performance issues; use software and hardware monitoring tools to detect and action faults and warnings.
• Incident Resolution: Provide First Line resolution as per SLAs and follow up to confirm service availability and stability after resolution.
• Ticket Management: Log tickets in the ticketing system, take ownership, update with professional information during and after fault resolution, and follow up to closure.
• Service Provider Coordination: Log calls to service providers on various faults captured via proactive monitoring.
• Escalation: Escalate unresolved tickets to SMEs (Level 2/3) or external partners/vendors (e.g., ISPs) as per Incident Management Procedures.
• Reporting: Document and submit daily/shift reports and provide incident reports upon ticket closure.

Requirements

• Academic Qualifications: Bachelor’s degree in Information Science, Telecommunications, Computer Science, or Engineering.
• Certifications: CCNA, ITIL4 Foundation/ITSM, SD-WAN certifications, and ISO Certifications.
• Experience: Minimum of 1 year of NOC experience, including network support (routing & switching) and experience with banking hardware/software.
• Technical Skills:
  • Proficiency in networking principles and protocols (TCP/IP, OSI, IP Addressing, VLANs, MPLS, SD-WAN).
  • Ability to configure switches and routers remotely.
  • Experience with monitoring tools such as SolarWinds, Dynatrace, and Datadog.
  • Strong LAN/WAN troubleshooting and network security skills.
  • Scripting skills (e.g., PERL) for provisioning and troubleshooting.
  • Familiarity with NMS, Ticketing, and Database tools.
  • Knowledge of Linux or Windows system administration.

How to Apply

Interested and qualified candidates are encouraged to apply online through the official Equity Bank recruitment portal. Please visit the application link to submit your details: Apply via Equity Bank Taleo Portal.